Monthly Archives: February 2015
Anderson Toyota and Lexus of Rockford have been awarded a 2015 DealerRater Consumer Satisfaction Award, a recognition auto dealerships can earn by delivering outstanding customer service as rated by online consumer reviews. DealerRater, the car dealer review site for consumers, created the Consumer Satisfaction Awards to enable online car shoppers to instantly spot car dealerships that provide high-quality customer service.
Consumer Satisfaction Awards will be given annually to the top 10 percent of U.S. new-car dealers based on their PowerScore, as well as all U.S. used-car and Canadian (new and used) car dealerships that meet DealerRater’s Dealer of the Year criteria—receiving at least 25 annual reviews and maintaining an average PowerScore rating of 4.0 out of 5.0.
Dealers can increase their PowerScore ratings by getting more reviews, and improving consumer feedback on the dealership’s customer service, quality of work, friendliness, pricing and overall experience.
“We’d like to congratulate Anderson Toyota and Lexus of Rockford and all of our Consumer Satisfaction Award winners,” said DealerRater CEO Gary Tucker. “DealerRater is where car shoppers learn from their peers regarding which dealers offer top-notch customer service, and now they can quickly identify that Anderson Toyota and Lexus of Rockford is one of the best in Rockford, Illinois.”
Anderson Toyota and Lexus of Rockford have achieved consistently high marks on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Anderson’s dealer review page on DealerRater.com will find a “2015 Consumer Satisfaction Award winner” designation.
“It’s an honor to receive this award and reflects the attention that we give to each and every customer” said Anderson Toyota / Lexus of Rockford general manager Randy Alex. “Our entire staff is so dedicated. I’m proud of them and want to thank our sales and service customers that took the time to use DealerRater to post about their experiences here”.